Support

HARDWARE SUPPORT   Any hardware that is purchased through us will automatically be covered under a hardware maintenance contract.  This means that should you experience difficulty or failure with an item of hardware we will send an engineer to your practice to inspect.  Each engineer carries spare parts with them for both the Ventana and Midshire systems; so if it proves that an item of hardware cannot be repaired our engineer will replace it on a like for like basis.   We are happy to install our software on your existing hardware providing it is of the correct specification.

SOFTWARE SUPPORT

As with hardware, your software will also be covered by a maintenance contract.  This means that if you have any queries with either your Midshire or Ventana Software you can access our support team for their assistance.

The Support Team can often answer queries over the telephone, although sometimes they will need to make a remote connection to your computer system via a modem or broadband for further investigation.

Software updates will become available from time to time.  Under the terms of your maintenance contract, these will be sent to you FREE of charge.

EMERGENCY OUT OF HOURS SOFTWARE SUPPORT

This service is complimentary for all our customers who have a maintenance contract in place. 

Contact the Support Team directly : support@midshire.com